Get expert help in minutes, not hours.
Wise Shared Remote Desktop connects you directly with our support team so we can see, diagnose, and resolve issues on your computer in real time.
Download the app to start a session
Install Wise Shared Remote Desktop once. Every time you need support, open the app, share your session ID, and our technician connects securely to help.
Wise Shared Remote Desktop
Secure remote support client Download WiseSharedRemote-Setup-1.4.9.msiUsed only to receive support from Wise Shared.
Built for fast, secure support sessions.
Encrypted connections
Every session is encrypted end-to-end, so screen sharing and control stay private between you and our technician.
Fast and lightweight
A lightweight client that connects in seconds, even on modest internet connections.
Screen & file sharing
View your screen, transfer files, and walk through fixes together in real time.
Session-based access
Access is limited to the support session you start. Nothing keeps running once you close it.
Same tool, every team
Used by our Managed IT, Cybersecurity, and Cloud engineers for support requests.
No install friction
One download, no account required to receive support.
Four steps to a connected session.
- 01
Download & install
Download the installer and run it. No configuration needed.
- 02
Open the app
Launch Wise Shared Remote Desktop from your desktop.
- 03
Share your ID
Give your session ID to the technician assisting you, by phone or chat.
- 04
Get connected
Your technician connects securely and helps resolve the issue live.
System requirements
- Windows 10 or Windows 11 (64-bit)
- Active internet connection
- Administrator rights to install (first time only)
- About 50 MB of free disk space
Prefer to talk to someone first?
Reach our team directly and we will guide you through getting connected.
Contact Wise Shared